VisualScript's new built-in ITSM reports give you better visibility into your Jira Service Desk operations. These reports can provide a complete picture for how your team is performing across all KPIs so you can improve ticket management, workloads, incident management, and more.
You can use them as is or customize them to fit your needs. The new reports include Health Gauge Report, Ticket Activity Report, SLA Report, Time in Status Report, Problem Timeline, and Capacity Flow Report.