What's New with VisualScript

New Webinar: Best Practices for Jira Service Desk Reporting for Both IT and Business Teams

July 7, 2020

Join us to learn best practices for reporting on Jira Service Desk for both IT and business teams. You'll learn how to provide much needed context to help stakeholders make well-informed decisions about process changes, staffing, infrastructure, and software applications.

Four More Critical Reports for ITSM

July 6, 2020

Don't miss this overview of four additional reports that are critical to measuring the performance of your service management team. We will cover capacity flow, problem timelines, stacked area charts to identify bottlenecks, and bar charts that show ticket source distribution.

New Webinar: Getting Started with VisualScript

Recurring Webinar: Getting Started with VisualScript

July 2, 2020

Join us to learn about using VisualScript to generate reports the Atlassian stack. Get the most out of your VisualScript investment right away. This webinar will repeat every month.

ESM Reporting Best Practices Webinar Recording

June 29, 2020

If you missed our June webinar, watch the recording here and learn about reporting for business teams like Human Resources using Jira Service Desk.

Additional Standard Reports

June 26, 2020

This latest update to VisualScript adds 7 new reports and updates the existing grid report to include even more options and information. These standard reports make it easy to create a custom dashboard with a wide variety of information to help your team present KPIs to stakeholders and make good data-based decisions.

4 Critical Reports for IT service Management

Four Critical Reports for IT Service Management

June 15, 2020

These four must-have reports that will help you measure the health of your IT service desk by starting with the necessary metrics and then going to reports that provide context for those metrics. Get the information you need to make better decisions about resources and processes.

VisualScript webinare on Enterprise Service Management

New Webinar: Reporting Best Practices for Enterprise Service Management with JSD

June 11, 2020

Please join us for our next webinar. We will be discussing best practices for reporting on Enterprise Service Management with Jira Service Desk for business teams like HR, Facilities, and more. Every attendee will also get a cool VisualScript t-shirt mailed to them.

White Paper: ITSM Reporting for Informed Decision Making

June 9, 2020

Check out our white paper on ITSM reporting. Traditional metrics only provide part of the story, they provide the what, but not the why. Effective data-driven decision making requires in-context reports that answer why.

New Standard Reports for the Atlassian Stack

June 8, 2020

New standard reports let you generate a report using any field and within any project. This applies to Jira Core, Jira Software, and Jira Service Desk projects. You can use them to answer a wide variety of questions and slice your data in a way that makes sense to you and your stakeholders. They're flexible and customizable. The parameters are standardized to ease the reporting experience.

Feature Planning

June 3, 2020

Feature planning is critical to the development of valuable solutions for your customers. Jira is a great tool for organizing the work and tracking the execution of it. To generate visual reports you need to make data-drive decisions you'll need a marketplace application like VisualScript.

Webinar Recording - SAFe planning and reporting

SAFe^® Planning and Reporting Webinar Recording

May 29, 2020

Missed our SAFe^® webinar? Here's a recording you can watch as your schedule allows. Learn about SAFe^® planning and reporting with Jira and VisualScript.

New webinar for SAFe planning and reporting

New Webinar: SAFe^® Planning and Reporting with Jira Software and VisualScript

May 14, 2020

Please join us for our next webinar. We will be discussing implementing Essential SAFe and Portfolio SAFe using Jira out of the box and reporting on your SAFe initiatives with VisualScript. Every attendee will also get a cool VisualScript t-shirt mailed to them.

ITSM Reporting Best Practices Webinar Recording

May 11, 2020

Missed our ITSM webinar a few weeks ago? Don't fret, here's the recording to check out at your leisure. Get an overview of reporting best practices for Jira Service Desk and more.

New Reports for SAFe^®

May 4, 2020

We added new reports that expand Visualscript's built-in reporting capability at the Essential SAFe^® level. We also added reports let you take VisualScript's power of creating contextual visibility and data-based decisions making to your Portfolio SAFe^® implementation and even integrate with Portfolio for Jira.

The New Built-In Project Aging Report

May 1, 2020

Identifying stale projects clogging up Jira is an issue shared by many organizations, especially as the number of projects grows. Our new built-in project aging report allows any organization to see all their projects in Jira based on last activity.

Make Pie Charts and Bar Graphs

April 30, 2020

We expanded the types of charts you can make with VisualScript from two to eight. Take any data from Jira and generate a line chart, area chart, pie chart, a donut chart, a bar chart, a stacked bar chart, a horizontal bar chart, or a horizontal stacked bar chart.

New Webinar: ITSM Reporting Best Practices for Jira Service Desk

April 20, 2020

Please join us to learn how to take your Jira Service Desk reporting to the next level by connecting your KPIs with the context that drives them. You'll learn how to create a dashboard that enables stakeholders to make informed decisions based on data.

The Scaled Agile Webinar Recording is Here

April 16, 2020

Since our first webinar was so well received, we decided to make the recording of it available for anyone who didn't get a chance to attend in person. Keep an eye out for new webinars coming soon.

VisualScript Reviewed by The Jira Guy

April 15, 2020

Rodney Nissen, known around the web as "The Jira Guy," reviewed VisualScript in detail and liked both our extensive list of built-in scripts and the flexibility our custom script builder provides for anyone looking to fill reporting gaps for Jira.

New Reports for ITSM

April 6, 2020

VisualScript's new built-in ITSM reports give you better visibility into your Jira Service Desk operations. These reports can provide a complete picture for how your team is performing across all KPIs so you can improve ticket management, workloads, incident management, and more.

New Charts and Graphs

April 3, 2020

VisualScript now lets you create line graphs and area charts for your reports. We added a few built-in reports that utilize charts like Sprint Burndown and Capacity Flow. You can also create your own custom reports using the VisualScript SDK.

New and Improved Reports for Scaled Agile

March 31, 2020

The latest updated to our Scaled Agile solution improves the look and feel of built-in reports like PI planning and Sprint Burndown and adds two brand new reports, Epic Dependency and Feature Roadmap, to the dashboard.

Webinar: Scaled Agile Framework (SAFe^®) with Jira and VisualScript

March 16, 2020

We'd like to extend an invitation to all would-be attendees of the now cancelled Atlassian Summit, to our first Scaled Agile Framework webinar with all the perks of seeing our team in person. Get an overview of SAFe^® and a demo our Essential SAFe^® Dashboard. Plus, every attendee will get a cool VisualScript t-shirt mailed to them.

VisualScript Announces X-Ray Vision for ITSM, Agile, and ESM at Pink20

February 12, 2020

VisualScript's custom dashboard of reports can give you visibility into all your service desk operations and ITSM metrics so you can improve ticket management, workloads, workflows, incident management, and more.

VisualScript Keeps Getting Better

February 6, 2020

This round of updates to VisualScript makes it signicantly easier to administer, create, and access reports and so much more. Get new gauge type reports, new expanded views, better organization with folders, and more.

VisualScript on the Road

January 8, 2020

We're taking VisualScript on tour this year. We'll be giving talks at many local ACEs as well as going to PINK and Summit. Come out to meet the team in your hometown.

PI Planning and Agile at Scale in Jira

January 7, 2020

PI Planning is a critical event for all ARTs. An application like VisualScript that provides a PI Planning Board, as well as more detailed visibility into the dependencies between features empowers teams using Jira to plan, execute, and report on all work within a PI.

Identify Quick Wins for Teams

DECEMBER 16, 2019

See how you can get quick wins for teams in your organization with manageable buy-in from stakeholders in a way that can be replicated at scale.

From the Whiteboard to the Jira Dashboard

DECEMBER 10, 2019

Building software requires team collaboration to plan, develop, and ship valuable features to their customers. Traditionally, collaboration involves face-to-face meetings and whiteboards. However, in today's globally distributed world, the need to collaborate remotely is just as important. That's where tools like Jira and its dashboards become important.

Make DevOps Relatable With Stories

DECEMBER 2, 2019

Gather all your business leaders and stakeholders to hear DevOps stories. Stories can be used to share common experiences, to teach, and to pass on wisdom.

5 Reports Your Stakeholders Need to Meet OKRs

NOVEMBER 25, 2019

OKRs provide a way to set goals that align personal and team goals with larger business objectives. The reports you generate for stakeholders should help them meet OKRs and provide greater organizational transparency.

Crossing Ecosystem Boundaries

NOVEMBER 18, 2019

As platforms like ServiceNow and Atlassian converge and overlap, enterprises that can see across their boundries will achieve better organizational agility.

See VisualScript at Atlassian Open

OCTOBER 24, 2019

VisualScript has undergone a massive transformation since its launch at Summit. Come see the new VisualScript with its built-in cross team reporting at scale in Boston. See you at booth #22.

New Solutions for Agile Teams

OCTOBER 22, 2019

Get better reporting across your teams with VisualScript's new built-in solutions for program increment planning, velocity, burndown, and product roadmaps.

Updated Script Editor

JULY 11, 2019

The updated Script Editor makes it easier to write code with a larger work area and clearer UI for loading and saving scripts. The update also gives you access to all the existing example scripts right in the editor.

VisualScript at META-INF's Atlassian Day

JUNE 11, 2019

VisualScript made an impression at META-INF's Atlassian Day. VisualScript embraces agile when it comes to data visualization. It's designed to visualize data unique to DevOps as trees, hiearhies, and relationships.

What Needs to Be in a Real-Time DevOps Visibility Solution

MAY 16, 2019

Visibility is important to DevOps, but you don't want all the challenges of existing reporting tools. We go over the six most sought-after features DevOps managers are looking for in a DevOps solution.

Key Metrics for Real-Time DevOps Visibility

Top 3 Challenges of Real-Time DevOps Visibility

MAY 13, 2019

Even those that practice reporting and providing visibility into DevOps, find the process challenging for a few reasons. Reporting often takes away from doing "real" work and the final reports can be hard to understand.

Key Metrics for Real-Time DevOps Visibility

MAY 6, 2019

Visibility is important for DevOps, but how do you measure success? What are the key metrics of providing visibility into the fast-moving world of development and deployment? We took the responses from our recent survey of DevOps professionals. You'll need to be able to pull information from multiple sources and give context to the data you provide among other things.

The Benefits of Timely Visibility into DevOps Projects

MAY 1, 2019

Our recent survey of DevOps managers showed that producing insightful, accurate and timely visibility into your DevOps ecosystem pays big dividends in terms of overall DevOps goals. What was surprising was the depth and breadth of benefits accrued from better visibility. Our analysis showed us precisely in which aspects of DevOps operations the top tier was outperforming.

Four Ways to Improve DevOps Visibility

APRIL 25, 2019

DevOps, by design, works quickly and accomplishes deadline-driven projects rapidly. With this high amount of project turnover, visibility into key operational data is easy to mismanage and can lead to simple mistakes, lack of optimization, and organizational misalignment.

VisualScript Embodies Key Theme of Visibility at the Atlassian Summit

There is No Substitute for Vision

APRIL 22, 2019

We fielded a survey in advance of the Atlassian Summit in Las Vegas. We heard from 200 senior DevOps professionals at US-based companies. We wanted to determine what mattered to them, what prevented or helped them get their jobs done. Read on to find out what we learned.

VisualScript Embodies Key Theme of Visibility at the Atlassian Summit

APRIL 17, 2019

One of the biggest takeaways from this year's Atlassian Summit was the importance of visibility and openness. Management, team members, and customers all demand transparency. VisualScript brings visibility to DevOps through relational data visualization.

DevOps is a Philosophy, Not a Title

APRIL 15, 2019

Presenting the practices of DevOps at an organizational level instead of an individual level is the only way to reap its benefits. DevOps is not simply a job title constrained to an individual or even a small team. It is a philosophy adopted by the entire organization.

Visualizing Arm IT's Program Boards using ScriptRunner and VisualScript

APRIL 2, 2019

The large scale Program Increment (PI) Planning events held in Arm IT presented unique challenges for the group when they tried to maintain visibility of the outputs and outcomes once the planning event was over. It was proving increasingly difficult to monitor the agreed plan through the PI using physical planning boards alone.

Come See VisualScript in Action at the Atlassian Summit

MARCH 28, 2019

Are you going to the Atlassian Summit in Vegas? Come by booth #700 and say hello. We'd love to give you a demo and talk about how we can help you build visualizations that give you actionable insights and make your team faster and more efficient.

Announcing VisualScript for Jira and Confluence

MARCH 26, 2019

VisualScript lets you visualize DevOps data in real-time as a Jira dashboard gadget or a Confluence page macro. Gain increased visibility into complex projects, make decisions faster, and allocate team resources more efficiently. You'll get built-in scripts to visualize projects out of the box and the ability to create custom reports using the VisualScript Editor or REST Builder.

Dev and Ops: Not from Different Planets

MARCH 13, 2019

Are Dev and Ops polar opposites? When you examine the makeup of Dev and Ops people, you find more similarities than differences. Common ground may include both groups' desire for consistency, standards, and a test-driven environment.

5 Tips to Evangelize DevOps in Your Company

FEBRUARY 1, 2019

While DevOps is not a new concept, it can still be difficult to initiate the changes needed to roll out DevOps in any organization. If you are in the exciting position of starting a DevOps initiative, these 5 tips will help you evangelize it to your company.

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