To generate a Ticket Activity Report using VisualScript, you'll need VisualScript installed on your Jira instance.
Once VisualScript is added to your instance, you can add a VisualScript gadget to your dashboard.
When the VisualScript gadget is added to a dashboard, you'll see a list of available reports to run.
The built-in reports will be in a folder called "Built-In Reports".
Choose "ITSM Ticket Activity Report" to add to your dashboard.
You'll be asked to provide a few parameters. To generate the report, you'll just enter
your projects with start and end dates and the issue types (such as "incidents" and "service requests") you want to include.