To generate a SLA Report using VisualScript, you'll need VisualScript installed on your Jira instance.
Once VisualScript is added to your instance, you can add a VisualScript gadget to your dashboard.
When the VisualScript gadget is added to a dashboard, you'll see a list of available reports to run.
The built-in reports will be in a folder called "Built-In Reports".
Choose "ITSM SLA Report" to add to your dashboard.
You'll be asked to provide a few parameters. To generate the report, you'll just enter
your projects with start and end dates and the issue types (such as "incidents" and "service requests") you want to include.
You can also choose whether you want to include breaches from the ongoing cycle. The ongoing cycle is the one that has not completed yet.
Once generated, you will also be able to drill down into how each agent is doing so you can take action if necessary. To do so, click on the "Agent Breakout" to see an expanded view of the report by agent.