Capacity Flow Report

VisualScript's Capacity Flow Report let's you see how a service desk's workload compares to its capacity. You'll be able to see at a glance how the number of tickets opened compares to your service desk's daily capacity and where the number of tickets opened have exceeded capacity.

If you have a service desk with mulitple projects and need to see more than just workload, VisualScript's Capacity Flow Report will generate the report you need automatically.

Provide your service desk managers the information they need to make operational adjustments when the number of issues opened regularly exceeds your service desk capacity. This report allows you to act before workload issues result in costly SLA breaches.

To generate a Capacity Flow Report using VisualScript, you'll need VisualScript installed on your Jira instance. Once VisualScript is added to your instance, you can add a VisualScript gadget to your dashboard. When the VisualScript gadget is added to a dashboard, you'll see a list of available reports to run. The built-in reports will be in a folder called "Built-In Reports".

Choose "ITSM Capacity Flow Report" to add to your dashboard.

You'll be asked to provide a few parameters. To generate the report, you'll just enter your projects with start and end dates and the issue types (such as "incidents" and "service requests") you want to include.

Finally, you'll want to specify the daily capacity of all agents working on your service desk to give the report a baseline to compare actual workload to.

While VisualScript offers a turn-key, no-code solution that will work out of the box for many JSD teams, you can also easily make adjustments to create a custom report that fits your organization.

VisualScript comes with a built-in SDK that makes it easy to generate custom reports that fit your teams' needs. We even have friendly engineers who will help you get started.