To generate a Capacity Flow Report using VisualScript, you'll need VisualScript installed on your Jira instance.
Once VisualScript is added to your instance, you can add a VisualScript gadget to your dashboard.
When the VisualScript gadget is added to a dashboard, you'll see a list of available reports to run.
The built-in reports will be in a folder called "Built-In Reports".
Choose "ITSM Capacity Flow Report" to add to your dashboard.
You'll be asked to provide a few parameters. To generate the report, you'll just enter
your projects with start and end dates and the issue types (such as "incidents" and "service requests") you want to include.
Finally, you'll want to specify the daily capacity of all agents working on your service desk to give the report a baseline to compare actual workload to.