To generate a Problem Timeline using VisualScript, you'll need VisualScript installed on your Jira instance.
Once VisualScript is added to your instance, you can add a VisualScript gadget to your dashboard.
When the VisualScript gadget is added to a dashboard, you'll see a list of available reports to run.
The built-in reports will be in a folder called "Built-In Reports".
Choose "ITSM Problem Timeline" to add to your dashboard.
You'll be asked to provide the issue key for the incident you want to review in your retrospective.
Click "Run" and VisualScript will generate the timeline showing you the problem issue as well as related incident issues, root cases, and when the incident was resolved.