VisualScript Webinar:

ITSM Reporting Best Practices for Jira Service Desk

Please join us to learn how to take your Jira Service Desk reporting to the next level by connecting your KPIs with the context that drives them. You'll learn how to create a dashboard that enables stakeholders to make informed decisions based on data.

You'll get:

  • An overview of reporting best practices for Jira Service Desk
  • Example reports that will change how you present performance KPIs and retrospectives including:
    • Capacity Flow
    • Ticket Activity Report
    • SLA Report
    • Time in Status Report
    • Incident Timeline
    • Interconnectivity Report
    • Problem Timeline
  • A demo of making a stakeholder dashboard for data-driven decision making
  • A cool VisualScript t-shirt

When: April 29th, 2020 10am PDT/1pm EDT

Length: 45 minutes

Click Here to Register
Evan Golden Joshua Platt

About the Presenters

Evan Golden is the Senior Solutions Engineer and Product Manager of the VisualScript for Jira Atlassian marketplace application. He has over 10 years of experience in application administration, engineering, consulting, coaching, and integration using the Atlassian stack. Evan holds five Atlassian certifications, and is a Certified Scrum Product Owner.

Joshua Platt is Vice President, Product Marketing for SmartDraw Software. He has over 15 years of experience in designing, building, and delivering intuitive products. He specializes leading agile teams with a passion for DevOps and the Atlassian ecosystem. He holds a variety of certifications, including agile product owner, user-centered design practitioner, and information architecture.