Jira Service Desk is a great help desk solution for both IT and business teams. It has a lot of features including customizable service level agreements, a portal for customers that can be branded, workflows to automate processes, queues for agents to monitor and respond to requests, and reports that can be customized around individual metrics.
One of the challenges of reporting on your Jira Service Desk is geting the context for the metrics to answer all questions that are needed to make investments in process changes, infrastructure, software applications, and even staffing.
In this webinar you will get a demo of:
Evan Golden is the Lead Solutions Engineer and Product Manager of the VisualScript for Jira and Confluence Atlassian marketplace applications. He has over 10 years of experience in application administration, consulting, training and integration using the Atlassian stack. He specializes in translating business needs into solutions that solve problems, and has a passion for agile product development and the Atlassian toolset. He is a Certified Jira Administrator, a Certified Jira Service Desk Administrator, and is Certified in Agile Development with Jira Software.