VisualScript Webinar:

Best Practices for Jira Service Desk Reporting for Both IT and Business Teams

Jira Service Desk is a great help desk solution for both IT and business teams. It has a lot of features including customizable service level agreements, a portal for customers that can be branded, workflows to automate processes, queues for agents to monitor and respond to requests, and reports that can be customized around individual metrics.

Jira Service Desk reporting

One of the challenges of reporting on your Jira Service Desk is geting the context for the metrics to answer all questions that are needed to make investments in process changes, infrastructure, software applications, and even staffing.

In this webinar you will get a demo of:

  • How to configure Jira Service Desk to work for both IT and also the business teams like HR, Facilities, Legal, and Marketing.
  • How customers submit request with Jira Service Desk to IT and different business units, and how they can tie together
  • How service level agreements work in Jira Service Desk
  • Out of the box reporting with Jira Service Desk
  • How VisualScript can be used to provide the much needed context to help stakeholders make well-informed decisions

When: July 29th, 2020 10am PDT/1pm EDT

Length: 45 minutes

Click Here to Register
Evan Golden

About the Presenter

Evan Golden is the Lead Solutions Engineer and Product Manager of the VisualScript for Jira and Confluence Atlassian marketplace applications. He has over 10 years of experience in application administration, consulting, training and integration using the Atlassian stack. He specializes in translating business needs into solutions that solve problems, and has a passion for agile product development and the Atlassian toolset. He is a Certified Jira Administrator, a Certified Jira Service Desk Administrator, and is Certified in Agile Development with Jira Software.