Reporting for ITSM
Jira Service Desk is an outstanding tool for managing the capture and resolution of tickets.
However, as the number of requests and the scale of your service desks grows, the built-in reporting can lack
the power needed to provide visibility across teams and functional areas needed to make operational and strategic decisions in an agile way.
VisualScript adds flexible and powerful reporting tools as Jira gadgets, available on any dashboard for any user.
It is easy to pull all the information you need into one place to tell a larger story.
With VisualScript and Jira Service Desk, you can provide a complete narrative for how your team is performing across
KPIs. The combination provides a single location to see all of the data that pertains to ITSM in context.