See All Service Desk Information at a Glance with VisualScript
With this single dashboard, agents, managers, and executives on the service desk team will have a comprehensive view of all their service desk activity in real-time.
From KPIs to incident resolution, everyone will be able to see the status of their service desk and be on the same page, fostering open communication and better decision making.
Expand Beyond ITSM to ESM
As new questions arise, the dashboard can be extended with new reports, often leveraging work done to create prior reports.
It can also be adapted to work with other functional areas, allowing groups outside of IT to standardize on metrics.
With VisualScipt, you can easily expand beyond ITSM and report on ESM.