VisualScript Webinar:

Best Practices for Enterprise Service Management Reporting with Jira Service Desk for Business Teams

Please join us to get an overview of:

  • Best practices for reporting on Enterprise Service Management (ESM) with Jira Service Desk
  • The challenges of reporting for boundary teams like HR, Marketing, and Facilities
  • Reports that can be used across many business teams including:
    • Charts and Graphs
    • SLA Report
    • Service Desk Health Gauge
    • Capacity Flow
    • Time in Status Flowchart
    • Mean Time to Respond/Resolve
    • Open vs Resolved
  • A stakeholder dashboard that can be used by all teams to make data-driven decisions

Every attendee will also get a cool VisualScript t-shirt mailed to them.


When: June 24th, 2020 10am PT/1pm ET

Length: 45 minutes

Click Here to Register
Evan Golden

About the Presenter

Evan Golden is the Senior Solutions Engineer and Product Manager of the VisualScript for Jira Atlassian marketplace application. He has over 10 years of experience in application administration, engineering, consulting, coaching, and integration using the Atlassian stack. Evan holds five Atlassian certifications, and is a Certified Scrum Product Owner.