Reporting for Enterprise Service Management (ESM)
Enterprise Service Management extends the ITIL and Agile concepts and processes beyond ITSM to other departments in an organization.
Because a lot of processes like onboarding naturally involve IT while also touching mutliple departments, a common set of tools to manage them helps businesses operate more efficiently.
The goal of ESM is to create a common toolset for service desks and knowledge-bases that leverages best practices from ITSM.
Reporting on these standardized processes and activities in a central way removes silos and old barriers to communication so you business can grow and iterate in today's fast-paced global environment.
Jira Service Desk (JSD) is an excellent foundation for implementing Enterprise Service Management (ESM) across your organization.
By leveraging JSD's strengths in ITSM and its integration with Confluence for a knowledge-base, an organization can standardize on one set of tools to be used across major functional areas.
The problem is that JSD's reporting is fairly limited and virtually non-existant outside of IT. Businesses spend valuable time manually exporting the data and building reports externally. This can be inefficient and costly.
VisualScript can create a single dashboard as a central repository of reports on KPIs, workflows, and more for all functional areas of your organization.